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Questions.push(["Free License","If I get the Free Poker Sharpener license can I use it at all of the supported sites?","Yes. there is no difference in privilege between the free license and the purchased one. A Poker Sharpener license allows you to use the product with all of the poker sites that we support."])
Questions.push(["General","Is there a user guide or manual available?","Yes, Poker Sharpener comes with a user guide to help you learn about its features. The guide is included in the Poker Sharpener installer. You will need to have a PDF viewer (Free at Adobe.com) on your machine in order to view it. Hitting 'F2' from the main application will bring up the user guide. It is also available from the help menu.</br></br>An online version of the User Guide is also available via the following link:</br/></br><a href='PokerSharpenerUserGuide.aspx' title='Poker Sharpener User Guide'>Poker Sharpener User Guide</a></br>"])
Questions.push(["General",
"Does Poker Sharpener collect or share personal information?",
"We are very serious about protecting your privacy. Poker Sharpener does not transmit or share any personal information or information pertaining to your poker play. Your poker data and database are stored locally on your machine and can be password protected. <br /><br/>Poker Sharpener automatically checks the web for software updates. In doing so it transmits Poker Sharpener version information to the update server so it can compare it to the newest version. If an update is available you are given the option to download and install it.<br /><br/>Poker Sharpener does at times transmit licensing and machine identification information to assist in enforcing our licensing model. This helps us ensure that licenses are not shared or stolen. The information we send contains a product identification number along with a numeric identifier that uniquely and anonymously lets us identify licenses that are used on too many different machines. <br/><br/>At times Poker Sharpener may encounter a problem, mainly due to poker site changes. When this happens you will be given the option to send a problem report log to us for diagnosis. This is completely optional and is NEVER done without your consent. If you elect to send the problem report it may contain hand information for the hands that encountered the problem. This information is never used for any purpose other than diagnosing the problem, and is not shared, nor will it be kept or recorded after it is used."])
Questions.push(["General","I play poker on my desktop and laptop computer. Is this allowed with one license?","Yes, one purchased license allows you to use Poker Sharpener on one desktop and one laptop computer provided only the licensee uses the software and only one instance is used at a time."])
Questions.push(["General","How many poker tables can I track at a time?","The number of tables that Poker sharpener can track depends on the poker site and the speed of your computer. We currently support up to ten poker tables at one time at each site."])
Questions.push(["General","Which online poker rooms does Poker Sharpener support?","<a href='SupportedPokerRooms.aspx' title='Supported Poker Rooms'>Supported Poker Rooms</a>"])
Questions.push(["General","Will Poker Sharpener work with Windows 7?","Yes, Poker Sharpener is compatible with Windows 7."])
Questions.push(["General","Will Poker Sharpener work with Windows Vista?","Yes, Poker Sharpener is fully compatible with Windows Vista."])
Questions.push(["General","Will Poker Sharpener work with 64 Bit Windows?","Yes, Poker Sharpener will run on a 64 bit Windows operating system."])
Questions.push(["TroubleShooting - Configuration","What settings do I need to make in my Poker Site for Poker Sharpener to function?","<a id='_SiteConfig'></a>In order to work properly Poker Sharpener may require some simple configurations in you poker room software. The required settings and configuration instructions vary depending on your poker site of choice as described below:<br/><br/><strong><u>PokerStars</u></strong><br />Requires that you save your hand history files locally on your computer. Select 'Options' -&gt; 'Instant Hand History Options' from the lobby menu to see if your hand histories are being saved.<br /><br /><strong><u>Full Tilt Poker</u><br /></strong>Requires that you save your hand history files locally on your computer. Select 'Options' -&gt; 'Hand History' from the lobby menu to see if your hand histories are being saved.<br /><br /><strong><u>Party/Empire Poker</u></strong><br />Requires that you save your hand history files locally on your computer. From the lobby click on 'Preferences' on the left hand side. Under the 'General Tab' choose 'Hand History Logs'. From there you can set the hand histories to save locally.<br /><br /><strong><u>iPoker Network (Titan, Noble, CD, Ocean, etc.)</u></strong><br />Requires that you save your hand history files locally on your computer. From the lobby or the poker table click the 'Options' button and select 'Store Hand Histories Locally'. The dealer chat needs to be visible so from the same options button make sure that either 'Side Chat' or 'Table Chat' is selected. Finally click the 'Chat options' button on the poker table and make sure that 'Dealer' and 'Player Actions' are both checked.<br /><strong><br /> <u>Microgaming Network (Gnuf, 32Red, etc.)</u></strong><br />Requires that you save your hand history files locally on your computer. Some Microgaming poker rooms may have slightly different methods for getting to the Hand History options, but most are as follows. Select 'Preferences' -&gt; 'Hand History' from the Lobby menu and click on the 'Configuration' tab. Make sure that either 'Store Hand History for the Last x Days' or 'Store Hand History for the Last x Hands' has a check beside it, and click the 'Save Settings' button. It is also necessary to have the chat options set to 'Full Detail' but Poker Sharpener should be able to set this for you.<br /><br /><hr /><span style='color:red;'>IMPORTANT FOR WINDOWS VISTA USERS:</span><br />Depending on your poker site and how it was originally installed your hand history files may not actually save even if configured to do so. Please check to make sure that they are being saved to the location you specified. It is best to save your Hand History files to somewhere other than under 'C:\Program Files\' since certain configurations will not allow the Poker Client to save to that location.<br />"])
Questions.push(["TroubleShooting - Hand Monitoring","Why won't a Hand Monitor come up for the table I am playing at?","Please make sure that the green light is turned on in the toolbar or the system tray right click menu. This indicates that Poker Sharpener is monitoring for new poker tables. If the red light is on then monitoring has been disabled and needs to be turned back on. Some administrative functions in Poker Sharpener require that monitoring be turned off. In addition, please ensure that the site you are playing at is checked via the configure sites menu item. Remember that poker Sharpener does not track play money games."])
Questions.push(["TroubleShooting - Hand Monitoring","Why doesn't Poker Sharpener track my hand even though I see a Hand Monitor for the table?","This may be due to some of the settings at the poker room you are playing at. Poker Sharpener requires some sites to have their dealer/chat options set such that they show information to assist with tracking. Please see the following for specific instructions: <br/><br/><a href='FAQ.aspx#_siteconfig'>What settings do I need to make in my Poker Site for Poker Sharpener to function?</a>"])
Questions.push(["TroubleShooting - Table Statistics and Heads Up Display (HUD)","Why isn't Poker Sharpener showing any stats in the HUD or in the table statistics grid?","This may be due to some of the settings at your poker site. Poker Sharpener requires that you have your poker client set to save hand history files locally on your computer.<br /><br />Please see the following for specific instructions: <br/><br/><a href='FAQ.aspx#_siteconfig'>What settings do I need to make in my Poker Site for Poker Sharpener to function?</a></br></br><div style='color:red;'>IMPORTANT FOR WINDOWS VISTA USERS:</div> Depending on your poker site and how it was originally installed your hand history files may not actually save even if configured to do so. Please check to make sure that they are being saved to the location you specified. It is best to save your Hand History files to somewhere other than under 'C:\\Program Files\\' since certain configurations will not allow the Poker Client to save to that location."])
Questions.push(["TroubleShooting - Table Statistics and Heads Up Display (HUD)","Why do the statistics on the Heads Up Display show up in the wrong positions?","If you are playing at Poker Stars please do not use the 'Sit Here' function because it causes the problem described. Instead you can setup Poker Stars to always put you in your preferred seat, and Poker Sharpener will adjust the Heads Up Display/Overlays accordingly. This is done in the Poker Stars lobby via the menu: 'Options' -> 'Preferred Seat...' <br/><br/>Using the 'Put Me Here' function at Full Tilt Poker is fully supported.<br/><br/>If you are playing at one of the Party Gaming sites then please do not rotate the table. The heads up display does not support Party Gaming table rotation and the use of it will result in the statistics showing up beside the wrong player."])

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